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RT Book, Whole SR Print DC OPAC T1 Service management and marketing : managing the moments of truth in service competition / Christian Grönroos T2 Issues in organization and management series A1 Grönroos, Christian, 1947- YR 1990 FD c1990 SP xxii, 298 p. K1 Service industries -- Marketing K1 Customer service PB Lexington Books PP Lexington, Mass. SN 0669200352 LA English (英語) CL LCC:HD9980.5 CL DC20:658.8 NO Bibliography: p. [277]-291 NO 書誌ID=2000038910; NCID=BA10267805; LK [OPAC]https://www.lib.ntu.ac.jp/opac/opac_link/bibid/2000038910 OL 30