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RT Book, Whole SR Print DC OPAC T1 The service focus : developing winning game plans for service companies / John C. Shaw A1 Shaw, John C. (John Clark), 1933- YR 1990 FD c1990 SP xiii, 262 p. K1 Service industries -- United States -- Management K1 Strategic planning -- United States PB Dow Jones-Irwin PP Homewood, Ill. SN 155623239X LA English (英語) CL LCC:HD9981.5 CL DC20:658.4/012 NO Includes index NO Includes bibliographical references NO 書誌ID=2000038971; NCID=BA10809169; LK [OPAC]https://www.lib.ntu.ac.jp/opac/opac_link/bibid/2000038971 OL 30