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RT Book, Whole SR Print DC OPAC T1 The service management course : cases and readings / W. Earl Sasser, Jr., Christopher W.L. Hart, James L. Heskett A1 Sasser, W. Earl A1 Hart, Christopher W. L. A1 Heskett, James L. YR 1991 FD c1991 SP x, 977 p. K1 Service industries -- Management -- Case studies PB Free Press PB Maxwell Macmillan Canada PB Maxwell Macmillan International PP New York PP Toronto PP New York SN 0029140919 LA English (英語) CL NDC9:673 CL LCC:HD9980.5 CL DC20:658 NO Includes bibliographical references NO 書誌ID=2000039388; NCID=BA13718478; LK [OPAC]https://www.lib.ntu.ac.jp/opac/opac_link/bibid/2000039388 OL 30