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RT Book, Whole SR Print DC OPAC T1 Managing services : marketing, operations, and human resources / [compiled by] Christopher H. Lovelock A1 Lovelock, Christopher H. YR 1992 FD c1992 SP xvi, 472 p. K1 Service industries -- Management ED 2nd ed PB Prentice-Hall International PP London SN 0135615720 LA English (英語) CL LCC:HD9980.5 CL DC20:658 NO Includes bibliographical references and index NO 書誌ID=2000039554; NCID=BA18363631; LK [OPAC]https://www.lib.ntu.ac.jp/opac/opac_link/bibid/2000039554 LK [Webcat Plus]http://webcatplus-equal.nii.ac.jp/libportal/DocDetail?hdn_if_lang=jpn&txt_docid=NCID:BA18363631; [Webcat Plus]http://webcatplus-equal.nii.ac.jp/libportal/EqualFromForm?txt_isbn=0135615720 OL 30