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検索キーワード:(件名: Service industries Management)
該当件数:12件
Managing in the service economy / James L. Heskett
Boston, Mass. : Harvard Business School Press , 1986
図書
Strategic management and marketing in the service sector / by Christian Grönroos
Cambridge, Mass. : Marketing Science Institute , c1983. - (Report / Marketing Science Institute ; no. 83-104)
Service management : strategy and leadership in service businesses / Richard Normann
Chichester [West Sussex] ; New York : Wiley , c1984
Managing service industries : organizational practices in a postindustrial economy / Peter K. Mills
Cambridge, Mass. : Ballinger Pub. Co. , c1986
Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing / David E. Bowen, Richard B. Chase, Thomas G. Cummings, and associates
1st ed. - San Francisco : Jossey-Bass , 1990. - (The Jossey-Bass management series)
Service management : strategy and leadership in service business / Richard Normann
2nd ed. - Chichester ; New York : Wiley , c1991
Managing services : marketing, operations, and human resources / [compiled by] Christopher H. Lovelock
2nd ed. - London : Prentice-Hall International , c1992
The service management course : cases and readings / W. Earl Sasser, Jr., Christopher W.L. Hart, James L. Heskett
New York : Free Press. - Toronto : Maxwell Macmillan Canada. - New York : Maxwell Macmillan International , c1991
Strategic service management : beyond the moment of truth / edited by Denis Boyle
: pbk. - Oxford, England ; New York : Pergamon Press , 1990. - (The best of long range planning ; no. 7)
Service operations management / Robert G. Murdick, Barry Render, Roberta S. Russell
Boston : Allyn and Bacon , c1990
The service focus : developing winning game plans for service companies / John C. Shaw
Homewood, Ill. : Dow Jones-Irwin , c1990
Operations management in service industries and the public sector : text and cases / Christopher Voss ... [et al.]
: pbk. - Chichester ; New York : Wiley , c1985